ARK2/Community

A development and support community will be required for both the Project and the Service.

• User support
• Sysadmins support
• Developers support

An online chat service that integrates with an issue tracker, project manager, wiki, and code repository will be needed for developers. A chat, wiki, and forum will be needed for user support. It makes sense to use a single solution for both, either under a single brand or separate brands. The Service will need to be able to keep some Projects, Clients, and Tasks private, with the rest remaining open.

Needed Features:

• Guest or OAuth
• Chat: web and app
• Wiki
• GitHub integration
• CI system
• Bots

Chat options:

• Basecamp / Campfire - More customer oriented than coder oriented, costs $1000 p/a
• Gitter - Integrated with GitHub and common developer services, free but not open, dodgy security, login only via GitHub or Twitter account
• Atlassian / HipChat - Lots of integration, free hosted/paid, not open
• RocketChat - Free and Open, self-serve, host very expensive, fewer integrations, but screenshare and videochat are free.
• Slack
• Flock https://flock.com/uk/pricing/
• Mattermost https://about.mattermost.com/features/
• Matrix / Riot https://matrix.org/ / https://about.riot.im/need-help/
• Discourse https://www.discourse.org/features
• https://www.getopensocial.com/
• https://www.oxwall.com/
• https://www.humhub.org/en

Project Management Options:

• https://huboard.com/pricing
• https://waffle.io/pricing/
• https://www.zenhub.com/pricing
• https://overv.io/

Help Ticket:

• https://github.com/ladybirdweb/faveo-helpdesk

Other:

• https://secure.phabricator.com/applications/
• https://www.gitbook.com/pricing
• https://zapier.com/